Delhi Airport launches country’s first-ever self-drop baggage machines for quick check-in

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DIAL launched the Self-Service Bag Drop (SSBD) Quick Drop Solution at Delhi Airport. This makes it the first in India and the second in the world, following Toronto.

Delhi Airport launches country’s first-ever self-drop baggage machines for quick check-in

The Delhi airport operator, Delhi International Airport Limited (DIAL), has introduced a new self-service system. This system allows passengers to quickly drop off their luggage, receive tags, and complete the check-in process without boarding passes or biometric validation. All necessary information is embedded in the tags, streamlining the process for greater efficiency.

According to reports, Delhi’s Indira Gandhi International Airport is the first in India and the second globally, after Toronto’s airport in Canada, to offer this service.

DIAL launched the Self-Service Bag Drop (SSBD) Quick Drop Solution at Delhi Airport, marking it as a cutting-edge technology in India and only the second globally after Toronto. With 50 SSBD units now in use at Terminals 1 and 3, passengers can experience a smoother and quicker baggage drop process, leading to reduced wait times and improved overall passenger satisfaction.

DIAL’s new one-step quick baggage drop solution reduces the check-in time from one minute to 30 seconds. Previously, traditional SSBD units required passengers to print boarding passes and baggage tags at CUSS kiosks, then scan these at the SSBD unit to drop bags on the conveyor belt, taking about a minute. The Quick Drop Solution eliminates the need for boarding passes or biometric validation, cutting processing time to 30 seconds for a more efficient check-in experience.

Currently, self-service bag drop (SSBD) units are operational with three airlines: Air India, IndiGo, and Air India Express. Passengers can print and attach luggage tags using CUSS kiosks upon reaching the airport. Once bags are placed on the SSBD conveyor belt, the system automatically opens the airline’s application on the SSBD machine with a single click, cutting down processing time from about a minute to 30 seconds.

Passengers must click to agree to a self-declaration form for dangerous goods. The SBD system then checks internal criteria and airline rules. After verification, the bag is processed automatically.

Delhi Airport’s new approach aims to transform the check-in process, offering travelers a quicker and more convenient option while improving the overall airport experience.

 

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